DUE TO COVID 19 PLEASE UNDERSTAND THAT SOME SHIPMENTS MAY GET DELAYED, WE ARE SHIPPING AND PROCESSING ORDERS AS SOON AS WE CAN.

FAQs

What is the process for Philadelphia pickup?

Philadelphia pickups are welcomed to customers who placed an order online Tuesdays-Saturdays 10am-5pm (unless otherwise stated, on Instagram). Customers without an existing online order may book a personal shopping appointment by texting (215) 820-4550. Our studio address can be found at the bottom of our website.

 

When will my order ship?

DUE TO COVID 19 PLEASE UNDERSTAND THAT SOME SHIPMENTS MAY GET DELAYED, WE ARE SHIPPING AND PROCESSING ORDERS AS SOON AS WE CAN.

Orders are packed Tuesdays through Friday.

As of 12/4/2020 please allow 2 business days for your order to be processed. Please also allow 5-9 business days for shipping. Check your email for shipping confirmation & tracking info and allow 24 hours for the information to update. Shipping time varies per customer and location. All orders are shipped via USPS or UPS. During these times orders typically take 5-9 business days (9-18 business days for international orders) to arrive (you may receive earlier but there is no guarantee) - INCLEMENT WEATHER, DISTANCE FROM SENDER, COVID 19,  OR A VARIETY OF OTHER UNFORESEEN CIRCUMSTANCES may make this time longer.

 

Can I refund my purchase?

No. We do not accept any items to be refunded after purchase.

 

Can I exchange an item?

Due to COVID19 we will not be accepting any exchanges until further notice.

 

I made a mistake, is there someone I can contact about my order?

Yes. Please contact info@shydiva.co for assistance or for a quicker response please text (215) 820-4550. 

 

How can I collab with Shydiva Co?

Email us at info@shydiva.co.

 

I want to purchase an item that’s sold out! What do I do?

Subscribe to our mailing list on the bottom of our website to be notified about restock dates.