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STORE POLICY

**PRE ORDER**

If an item is for PRE ORDER (it will be marked with **) purchase this information can be found in the product description. A pre order is an opportunity to purchase an item that will become available at a later date. You can check the estimated shipping time in the product's description. Please note that orders are processed automatically and the actual shipping date may vary.

ORDERS

All orders are processed and shipped within 2-3 days after purchase (unless it is listed as a pre order). All orders will receive an order confirmation immediately after purchase. In the event you may need to make changes to your order, please refer to your order number when reaching out to our service experience team.

Service experience can be reached at info@shydiva.co

SHIPPING

Once your payment is verified and processed it can take 2-3 business days for your order to ship excluding weekend and holidays. All orders are shipped via USPS or UPS. Domestic orders typically take 4-6 business days to arrive and International orders typically take 6-14 business days to arrive- INCLEMENT WEATHER, DISTANCE FROM SENDER, COVID 19,  OR A VARIETY OF OTHER UNFORESEEN CIRCUMSTANCES may make this time longer. Once your order is shipped you will receive an email confirmation with the shipping carrier and tracking number.

If you have any questions or concerns, please contact us at info@shydiva.co

TRACKING

To track your order please use the tracking number emailed to you once your order has been shipped. Please contact USPS/UPS with any issues with delivery times. If you suspect your item had been misdelivered or lost-PLEASE CONTACT the appropriate shipping carrier, open a claim & email us -info@shydiva.co so that we can follow up. We cannot assist with lost or delayed packages without a tracking number, order number & claim number. 

RETURNS

You have 5 days from the date your package is delivered to initiate your return process to receive a full refund on your order. If we receive a return request after the 3rd day it will not be accepted. Once you have received the return label, you have 7 days to send it back. After the return label expires, you will not be able to return your order. Customers are responsible for the cost of all returns. If we find any defects, sign of wear or smell we reserve the right to deny your return. Once your return is received please allow 3-5 business days for your refund to be issued. 

Items marked as SALE (also includes ending in .50, .95 or .99) or final sale are not eligible for a return or exchange. 

To initiate your return, please contact us at info@shydiva.co

 

Exchanges 

We will be happy to accept exchanges of unworn merchandise within 72 hours of the date you received your package. All tags must be attached. Shipping cost will be paid by the customer. All exchanges must provide a proof of purchase (receipt, order confirmation email or packing slip). Customer will receive store credit for purchase amount. NO CASH EXCHANGES!

We will not accept exchanges on SALE. All items ending in $.50, $.95 and .99 are final sale. Orders using discount codes are also considered sale items. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.

 

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