FAQs

What is the process for Philadelphia pickup?

Philadelphia pickups are welcomed to customers who placed an order online Tuesday-Saturdays 10am-5pm (unless otherwise stated, on Instagram). Approximately two hours after placing your order you will receive a text message letting you know that your order is ready for pickup.

Customers without an existing online order may book a personal shopping appointment by texting (215) 820-4550. Our studio address can be found at the bottom of our website.

Where are you located?

Our studio is located in Fishtown.

When will my order ship?

DUE TO COVID 19 PLEASE UNDERSTAND THAT SOME SHIPMENTS MAY GET DELAYED, WE ARE SHIPPING AND PROCESSING ORDERS AS SOON AS WE CAN.

Orders are packed Tuesdays through Saturday.

As of 12/4/2020 please allow 2 business days for your order to be processed. Please also allow 5-9 business days for shipping. Check your email for shipping confirmation & tracking info and allow 24 hours for the information to update. Shipping time varies per customer and location. All orders are shipped via USPS or UPS. During these times orders typically take 5-9 business days (9-18 business days for international orders) to arrive (you may receive earlier but there is no guarantee) - INCLEMENT WEATHER, DISTANCE FROM SENDER, COVID 19,  OR A VARIETY OF OTHER UNFORESEEN CIRCUMSTANCES may make this time longer.

Can I refund my purchase?

No. We do not accept any items to be refunded after purchase.

Can I exchange an item?

Due to COVID19 we are only accepting exchanges within the first 24 hours of receiving your order. Only 1 exchange per customer within at 1 week time frame.

I made a mistake, is there someone I can contact about my order?

Yes. Please contact info@shydiva.co for assistance.

How can I collab with Shydiva Co?

Email us at info@shydiva.co.

I want to purchase an item that’s sold out! What do I do?

Subscribe to our mailing list on the bottom of our website to be notified about restock dates.

What are you looking for?

Your cart