STORE POLICY

ORDERS

All orders are processed and shipped within 2-3 days after purchase. All orders will receive an order confirmation immediately after purchase. In the event you may need to make changes to your order, please refer to your order number when reaching out to our service experience team.

Service experience can be reached at info@shydiva.co

SHIPPING

Once your payment is verified and processed it can take 2-3 business days for your order to ship excluding weekend and holidays. All orders are shipped via USPS or UPS. Domestic orders typically take 4-6 business days to arrive and International orders typically take 8-14 business days to arrive- INCLEMENT WEATHER, DISTANCE FROM SENDER, COVID 19,  OR A VARIETY OF OTHER UNFORESEEN CIRCUMSTANCES may make this time longer. Once your order is shipped you will receive an email confirmation with the shipping carrier and tracking number.

If you have any questions or concerns, please contact us at info@shydiva.co

RETURNS

You have 7 days from the date your package is delivered to initiate your return process to receive a full refund on your order. If we receive a return request after the 7th day it will not be accepted. Once you have received the return label, you have 3 days to send it back. After the return label expires, you will not be able to return your order. Customers are responsible for the cost of all returns. If we find any defects, sign of wear or smell we reserve the right to deny your return. Once your return is received please allow 2-3 business days for your refund to be issued. 

Items marked as final sale are not eligible for a return or exchange. 

To initiate your return, please contact us at info@shydiva.co

PRE ORDER

If an item is for PRE ORDER purchase this information can be found in the product description. A pre order is an opportunity to purchase an item that will become available at a later date. You can check the estimated shipping time in the product's description. Please note that orders are processed automatically and the actual shipping date may vary.

What are you looking for?